Apply For UBA Graduate Trainee Recruitment 20182 min read

Industries: Banking Finance & Investment

Job Objective

• To ensure the place of business provides wonderful quality banking service to all or any customers.


To keep up contact With new and existing customers on routine account management activities.


To have interaction customers in cross mercantilism of the bank’s product and services as well as E-sales


Role and Responsibilities

•  Customer Relations Management/Sales
Proactively develop client relationships,       anticipate and provide solutions to client needs and give high priority to client satisfaction.

•  Accurately assess the risk profile, suitability,     and appropriateness of clients when marketing the bank’s products and services by maintaining an accurate and up to date call report, KYC   database.


• Sale to prospective customers UBA‘s E-banking products.


• Enroll new customers, and resolve related issues.


• Engage customers to cross-sell bank products    and services
increase product sales, and customer loyalty by maintaining good client relationship.


• Open and maintain accounts I’I accordance With the established procedures.


•  Apply regulatory requirements such as KVC.     Money laundering Prevention procedures at all times.


•  Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard


• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with another department including head office operations and compliance.


• Ensure proper documentation for all new and existing accounts.


• Ensure timely opening of new accounts on the system.


• Support branch sales and service team.
Cheque book issuance and maintenance.
Dormant account reactivation

Customer Service Ambassador

• Service improvement
make sure that walk-in customers directed to the counters, assisted in finishing transactions, and scanned with efficiency.


Service issue resolution

• Answer all customer queries, resolve ‘on the spot‘ service issues, escalate to 80M, issues that cannot be handled on the spot.

• Follow up customers with pending cases, and keep him/her informed.

• Compile and publish customer satisfaction score daily

• Download Customers’ issues from the Group Response Portal (GRP) and a monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification

•Minimum Educational level B.Sc. in any related discipline



•  Prior experience in banking operations is highly desirable

•  Relevant banking experience preferably supporting retail customers

• Sales knowledge, skill & experience (added advantage)


• Some knowledge of Banking products and services

• Good understanding of the operational, credit and regulatory risks facing the business

• Business Development and acquisition

Key skills

•  Excellent customer service orientation

• High level of integrity

• Good verbal & written communication skills


•Selling skills

• Focused, Motivated & Results Oriented

• Paying attention to details

•Good interpersonal skills

•Fast and error-free processing

•Strong problem resolution skills.

•Selling & Marketing Skills.


Closing date: 25/05/2018

How to apply:
Interested and qualified applicants should

Apply here